Terms and condition

 

In the remote possibility that Pietre di Rapolano passes part or entire business the customer informations will be part of the sale. Please also read our Privacy Policy. Before confirming each order, if you have some doubts about our Terms and Conditions, please contact our Team at info@pietredirapolano.com

We may change the Terms and Conditions from time to time without notice. The changes will apply to the following orders. Once you order will be confirmed you cannot make any change.

PRODUCTION
Most of our products are produced upon request. Usually we can produce and delivery our products in 15/25 days from the order confirmation. We will inform you about production timing in the order confirmtation.

PRICES AND PAYMENT OPTIONS
All holders of credit cards will be subject to validation and authorization by the issuer. If the issuer do not accept the payment we provide to inform you. We could use your information  for controls on Security Against Fraud.

PRODUCT INFORMATION
We want to point out that all natural materials are different. The grain, the color, the tone can vary from piece to piece even if is the same material. This cannot be considered as a defect but it’s a peculiarity of natural stone and is the beauty of the travertine. We select the travertine with care and attention but we cannot  guarantee that the colors is the same of the pictures.

Shipping :

The shipping costs of our products are calculated based on the weight of the shipment . These are the rates (VAT included) in the different areas  :

  00/03kg 04/15kg 16/30kg 31/50kg 51/70kg 70/100 101/150kg 151/300kg 301/650kg 651/1100kg
Italia € 15,00 € 20,00 € 25,00 € 30,00 € 35,00 € 40,00 € 60,00 € 75,00 € 125,00 € 150,00
 
  0/10kg 10/20kg 21/31kg 32/50kg 51/75kg 76/100kg >100kg
Germany € 25,00 € 30,00 € 40,00 € 50,00 € 90,00 € 115,00 € 105,00
Austria € 25,00 € 30,00 € 40,00 € 50,00 € 90,00 € 115,00 € 105,00

For shipments to Switzerland shipping costs are excluded VAT , which will not be charged ( under current law) and also include the cost for customs operations .

  0/5kg 6/10kg 11/25kg 26/50kg 51/75kg 76/100kg >100kg
Switzerland € 90,00 € 100,00 € 110,00 € 130,00 € 145,00 € 170,00 € 130,00

For simplicity we list the maximum costs for shipping by product. If you order more than one piece the shipping cost will be reduced accordingly, based on the weight .

ITALIA

EUROPA

EURO

GG

EURO

GG

Lavabi Bagno

€ 50,00

4 / 5

€ 110,00

7 / 10

Lavabi Cucina

€ 60,00

4 / 5

€ 110,00

7 / 10

Vasche da bagno

€ 200,00

4 / 5

€ 400,00

7 / 10

Piatti Doccia

€ 60,00

4 / 5

€ 140,00

7 / 10

Arredo-bagno

€ 60,00

4 / 5

€ 140,00

7 / 10

Rivestimenti

€ 110,00

4 / 5

€ 650,00

7 / 10

Mosaici

€ 40,00

4 / 5

€ 110,00

7 / 10

Rubinetti

€ 35,00

4 / 5

€ 100,00

7 / 10

Accessori

€ 35,00

4 / 5

€ 100,00

7 / 10

 

The days of delivery are to be considered as working days , excluding holidays . We can not be held responsible for delays due to the shipping company .

Returns :

RIGHT OF WITHDRAWAL

We guarantee to refund any item purchased on PIETREDIRAPOLANO.COM of which you are not completely satisfied, upon receipt of the returned in resalable condition within 15 days of receipt. You’ll have to send back the item/s at your expenses, just as you have received. The refund will be credited on the same method of payment received, if not otherwise explicitly requested.

RESPONSIBILITY

OUR PARTNER
Our company has long-term commitments to all the people with whom we are in touch – employees , customers , consumers, as well as workers and suppliers. People are the greatest asset. .

OUR VALUES
Our core values, for all our activities, are integrity , dialogue, transparency , excellence and innovation .

OUR INTENT
Our aim , through our products is to make a positive impact to the people with whom we are in touch through our company. We encourage discussion with any organization wants to try to improve our working system. Our work is focused on the attitude , procedures and practice that can be functional to our customers.