FAQ

How much is shipping for online orders?

The costs vary based on the weight of the shipment. Choose the products you are interested in and put them in your cart. From there you will see the exact costs for shipping to the final destination.

What happens if I receive a product that isn’t a good fit for what I am trying to create?

You can make use of the “right to withdraw”, communicating your intentions within 14 days of receipt of the shipment. The regulations regarding “Returning unwanted products” are explained well on the website europa.eu.

Is Rapolano Stone fragile?

This idea is unfounded. Travertine is a sturdy material. Just think about all of the architectural works built using it. The Colosseum and the Trevi Fountain are two excellent examples that have lasted to the present day.

How do you clean Rapolano Stone? What products should I use?

We always recommend neutral soaps when cleaning our products and not to use descalers in order to prevent alterations to the surface.

Don’t stone wall and floor tiles, like other items, have an overly rustic appearance?

Our products are available in various shades, finishes, and designs. So you can choose the best item for your project from a wide range of possibilities. The gradients in the stone adapt to any style decor, from classic to minimal to rustic.

What type of payments do you accept?

You can purchase our products directly online or come visit us at our office in Florence.
Online we accept payments with credit cards (through Paypal) or by bank transfer in advance.
At the office we also accept cheques and cash (as set forth in current legislation).

How much is shipping for online orders?

The costs vary based on the weight of the shipment. Choose the products you are interested in and put them in your cart. From there you will see the exact costs for shipping to the final destination.